These applications help businesses manage customer support tickets and inquiries, providing essential tools for efficient customer service management. Below is a list of popular customer support applications that can be deployed on Linux servers.
HESK Ticket System: A lightweight and user-friendly help desk software that can be easily installed on a Linux server. It offers ticket management, a knowledge base, and canned responses. HESK is known for its simplicity and ease of use, making it ideal for small to medium-sized businesses.
osTicket: An open-source support ticket system that can be easily deployed on a Linux server. It offers features such as ticket filtering, automated responses, and a customizable customer portal. osTicket is highly flexible and can be tailored to meet the specific needs of your business.
Zammad: An open-source helpdesk and customer support system that offers a wide range of features, including ticket management, reporting, and integration with various third-party applications. Zammad’s web interface is accessible from Linux, and it supports multi-channel communication, including email, chat, and social media.
UVdesk: An open-source helpdesk system that provides a robust ticketing system, knowledge base, and customer support portal. UVdesk can be installed on a Linux server and offers extensive customization options, making it suitable for businesses of all sizes.
Faveo Helpdesk: An open-source ticketing system designed to cater to the needs of startups and SMEs. Faveo can be installed on a Linux server and offers features like SLA management, ticket assignment, and a knowledge base. It is highly customizable and supports multiple languages.
SupportPal: A self-hosted helpdesk software that provides a comprehensive ticketing system, live chat, and a knowledge base. SupportPal can be deployed on a Linux server and offers features like automation, reporting, and integration with various third-party applications.
Corteza Service Cloud: An open-source customer service platform that includes ticket management, customer portals, and workflow automation. Corteza can be installed on a Linux server and is designed to be highly customizable and scalable to meet the needs of growing businesses.
FreeScout: An open-source helpdesk and shared inbox solution that can be self-hosted on a Linux server. FreeScout offers features like ticket management, canned responses, and integration with various third-party applications. It is lightweight and ideal for small to medium-sized businesses.
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