Request Tracker (RT) is an open-source ticketing system used by operations and support teams. It provides queues, workflows, and email integration.
- Queue-based ticketing
- Email workflows
- Custom fields and automation
- Perl-based install on Linux
- Open-source and self-hosted
- Documentation: https://docs.bestpractical.com/rt/
- GitHub: https://github.com/bestpractical/rt
Request Tracker Setup
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