Request Tracker should be configured for ticketing workflow integrity, SLA policy enforcement, and secure customer data handling.
REQUEST_TRACKER_URL=https://request-tracker.example.com
REQUEST_TRACKER_DB_HOST=127.0.0.1
REQUEST_TRACKER_DB_NAME=request-tracker
REQUEST_TRACKER_DB_USER=request-tracker
REQUEST_TRACKER_DB_PASSWORD=replace-with-strong-password
REQUEST_TRACKER_MAIL_INGEST=enabled
Back up ticket database, attachments, and automation configuration. Validate restore with one inbound ticket, one assignment, and one customer reply workflow.
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