UVdesk is a powerful open-source helpdesk system designed to streamline customer support operations. It offers a range of features to manage customer queries efficiently.
- Ticket Management: Organize and manage customer queries with ease.
- Multi-Channel Support: Handle tickets from various channels like email, social media, and web forms.
- Automation: Automate repetitive tasks to save time and improve efficiency.
- Customizable Workflows: Tailor workflows to fit your support process.
- Knowledge Base: Create and manage a repository of solutions for common issues.
- Reporting and Analytics: Gain insights into support performance with detailed reports.
To install UVdesk on a Linux server, follow these steps:
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System Requirements:
- PHP 7.2 or higher
- MySQL 5.7 or higher
- Apache or Nginx web server
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Download UVdesk:
git clone https://github.com/uvdesk/community-skeleton.git
cd community-skeleton
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Install Dependencies:
composer install
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Set Up Environment:
Copy the .env file and configure database and other settings.
cp .env.example .env
nano .env
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Database Migration:
php bin/console doctrine:migrations:migrate
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Set Permissions:
chmod -R 777 var/
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Access UVdesk:
Open your browser and navigate to http://your-server-ip/public.
After installation, configure UVdesk to suit your needs:
- Admin Panel: Access the admin panel to configure settings.
- Email Settings: Set up email integration to handle tickets via email.
- User Roles: Define roles and permissions for support agents.
- Custom Fields: Add custom fields to capture additional information in tickets.
- Workflows: Create workflows to automate ticket handling processes.
- HESK Ticket System: Lightweight help desk software for Linux with ticket management, knowledge base, and canned responses.
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- Zammad: Open-source helpdesk with ticket management, reporting, and multi-channel communication.
- Faveo Helpdesk: Open-source ticketing system for startups and SMEs with SLA management and multi-language support.
- SupportPal: Self-hosted helpdesk with ticketing, live chat, and automation.
- Corteza Service Cloud: Open-source customer service platform with ticket management and workflow automation.
- FreeScout: Open-source helpdesk and shared inbox for Linux with ticket management and third-party integration.
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