Zammad is an open-source helpdesk and customer support system designed to manage customer communication via various channels such as email, chat, phone, and social media. It is highly customizable and suitable for businesses of all sizes.
- Multi-channel support: Integrates with email, chat, phone, and social media.
- Ticket management: Efficiently handle customer inquiries with a robust ticketing system.
- Knowledge base: Create and manage a comprehensive knowledge base for self-service support.
- Automation: Automate repetitive tasks with triggers and scheduled jobs.
- Reporting and analytics: Gain insights into support performance with detailed reports.
- Customizable interface: Tailor the interface to fit your workflow and branding.
- Security: Advanced security features including role-based access control and encryption.
To install Zammad on a Linux server, follow these steps:
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Update your system:
sudo apt-get update
sudo apt-get upgrade
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Install dependencies:
sudo apt-get install -y wget apt-transport-https
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Add Zammad repository:
wget -qO- https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
sudo wget -O /etc/apt/sources.list.d/zammad.list \
https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/$(lsb_release -cs).repo
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Install Zammad:
sudo apt-get update
sudo apt-get install zammad
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Start and enable Zammad:
sudo systemctl start zammad
sudo systemctl enable zammad
After installation, configure Zammad by accessing the web interface at http://your-server-ip. Follow the setup wizard to complete the initial configuration, including setting up the admin account, email integration, and other preferences.
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Feel free to contact us. Find all contact information on our contact page.