Zammad is an open-source helpdesk platform with multi-channel support (email, web, chat, and social). It includes ticket management, reporting, and automation.
- Omnichannel ticketing
- SLA management and reporting
- Roles and permissions
- Docker Compose
- Package-based install on Linux
- Open-source and self-hosted
- Documentation: https://docs.zammad.org/
- Installation: https://docs.zammad.org/en/latest/installation/index.html
- GitHub: https://github.com/zammad/zammad
Zammad Setup
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