Faveo Helpdesk is an open-source ticketing system designed to help businesses manage customer support efficiently. It offers a range of features to streamline support processes and improve customer satisfaction.
- Ticket Management: Organize and prioritize customer queries with an intuitive ticketing system.
- Knowledge Base: Create and manage a repository of solutions and FAQs for quick reference.
- Automated Responses: Set up automated replies to common queries to save time.
- Customizable Workflows: Tailor workflows to match your support process.
- Multi-channel Support: Handle queries from various channels including email, social media, and live chat.
- Reporting and Analytics: Generate reports to analyze performance and identify areas for improvement.
- User Management: Manage user roles and permissions to ensure secure access.
To install Faveo Helpdesk on a Linux server, follow these steps:
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System Requirements:
- PHP 7.2 or higher
- MySQL 5.7 or higher
- Apache or Nginx web server
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Download Faveo:
git clone https://github.com/ladybirdweb/faveo-helpdesk.git
cd faveo-helpdesk
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Install Dependencies:
composer install
npm install
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Configure Environment:
Copy the .env.example file to .env and update the database and other configurations.
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Run Migrations:
php artisan migrate
php artisan db:seed
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Start the Server:
php artisan serve
After installation, configure Faveo Helpdesk to suit your needs:
- Admin Panel: Access the admin panel to configure settings, manage users, and customize workflows.
- Email Settings: Set up email configurations to send and receive tickets via email.
- Integrations: Connect with third-party tools and services for enhanced functionality.
- Custom Fields: Add custom fields to tickets to capture additional information.
If Faveo Helpdesk does not meet your requirements, consider these alternatives:
- HESK Ticket System: Lightweight help desk software for Linux with ticket management, knowledge base, and canned responses.
- osTicket: Open-source ticket system for Linux with ticket filtering, automated responses, and customizable portal.
- Zammad: Open-source helpdesk with ticket management, reporting, and multi-channel communication.
- UVdesk: Open-source helpdesk with ticketing, knowledge base, and extensive customization.
- SupportPal: Self-hosted helpdesk with ticketing, live chat, and automation.
- Corteza Service Cloud: Open-source customer service platform with ticket management and workflow automation.
- FreeScout: Open-source helpdesk and shared inbox for Linux with ticket management and third-party integration.
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