osTicket is a popular open-source support ticket system with a web-based customer portal and staff dashboard. It provides customizable ticket workflows and email piping.
- Ticketing and SLA management
- Email piping and auto-responses
- Custom forms and workflows
- Open-source and self-hosted
- Documentation: https://docs.osticket.com/
- Download: https://osticket.com/download
- GitHub: https://github.com/osTicket/osTicket
osTicket Setup
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