Chatwoot is a self-hosted customer support platform used to manage tickets, conversations, and support workflows. It helps teams centralize requests, collaborate on responses, and maintain a history of customer interactions. Organizations use Chatwoot when they want to keep support data in‑house while providing agents with a modern web interface.
- Omnichannel inbox (website, email, Facebook, Instagram, WhatsApp, Telegram, Line)
- Ticket and conversation management with assignments and internal notes
- AI-powered agent (Captain) with smart suggestions and auto-responses
- Customizable live chat widget with branding options
- Multi-brand help center with AI-powered search
- Reporting dashboards and SLA tracking
- Canned responses, automation rules, and tagging
- Multi-language support with auto-translation
- SOC 2 Type II certified, GDPR compliant
- Backend: Ruby 3.2+, Ruby on Rails 7.1
- Frontend: Vue.js 28.6%, JavaScript, Tailwind CSS, SCSS
- Database: PostgreSQL 12+ (16+ recommended for pgvector AI features)
- Cache/Queue: Redis 6+
- Node.js: 20.x or 22.x (24.x for latest features, asset compilation)
- Package Manager: pnpm
- Language Composition: Ruby 45.2%, Vue 28.6%, JavaScript 23.4%
- Self-hosted installation on Linux
- Containerized deployment with Docker
- Cloud SaaS option available
- License: MIT License (open-source)
- Founded: 2017 by Chatwoot Inc.
- Repository: 28k+ stars, 6.6k+ forks, 330+ contributors
- Latest Release: v4.12.0 (March 17, 2026)
- Adoption: Trusted by 15,000+ businesses worldwide
¶ History and References
Any questions?
Feel free to contact us. Find all contact information on our contact page.