Corteza Service Cloud is an open-source customer support platform designed to streamline your support operations. It offers a range of features to help manage customer interactions efficiently.
- Ticket Management: Organize and prioritize customer inquiries.
- Knowledge Base: Provide self-service options for customers.
- Automated Workflows: Streamline repetitive tasks.
- Multi-Channel Support: Handle requests from various channels.
- Reporting and Analytics: Gain insights into support performance.
To install Corteza Service Cloud on your Linux server, follow these steps:
-
Download the Corteza Docker Image:
docker pull cortezaproject/corteza-server
-
Create a Docker Compose File:
version: '3.7'
services:
server:
image: cortezaproject/corteza-server
ports:
- "80:80"
environment:
- DB_DSN=postgres://user:password@db:5432/corteza?sslmode=disable
db:
image: postgres:12
environment:
POSTGRES_DB: corteza
POSTGRES_USER: user
POSTGRES_PASSWORD: password
-
Start the Services:
docker-compose up -d
-
Access the Web Interface:
Open your browser and navigate to http://your-server-ip.
After installation, configure Corteza to suit your needs:
- Admin Settings: Access the admin panel to configure system settings.
- User Management: Add and manage support agents and roles.
- Custom Workflows: Create workflows to automate support processes.
- Integrations: Connect with other tools and services.
If Corteza doesn’t meet your needs, consider these alternatives:
- HESK Ticket System: Lightweight help desk software with ticket management, knowledge base, and canned responses.
- osTicket: Open-source ticket system with ticket filtering, automated responses, and customizable portal.
- Zammad: Helpdesk with ticket management, reporting, and multi-channel communication.
- UVdesk: Helpdesk with ticketing, knowledge base, and extensive customization.
- Faveo Helpdesk: Ticketing system for startups and SMEs with SLA management and multi-language support.
- SupportPal: Self-hosted helpdesk with ticketing, live chat, and automation.
- FreeScout: Helpdesk and shared inbox with ticket management and third-party integration.
Feel free to contact us. Find all contact information on our contact page.