Before you begin, ensure you have the following:
First, download the latest version of HESK from the official website:
wget https://www.hesk.com/download.php
Extract the downloaded archive to your web server’s root directory:
tar -xzf hesk.zip -C /var/www/html/
Set the appropriate permissions for the HESK directory:
chown -R www-data:www-data /var/www/html/hesk
chmod -R 755 /var/www/html/hesk
Log in to your MySQL server and create a database for HESK:
CREATE DATABASE hesk_db;
CREATE USER 'hesk_user'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON hesk_db.* TO 'hesk_user'@'localhost';
FLUSH PRIVILEGES;
Navigate to the HESK directory in your web browser to start the setup wizard:
http://your_server_ip/hesk
Follow the on-screen instructions to complete the installation. You will need to provide the database details you created earlier.
After the installation is complete, delete the install directory for security reasons:
rm -rf /var/www/html/hesk/install
You have successfully installed HESK on your Linux server. You can now start managing customer support inquiries efficiently. For more information and advanced configurations, refer to the HESK documentation.