UVdesk is Symfony/PHP based and integrates email + workflow automation. Hardening should prioritize privilege model, mailbox security, and API configuration controls.\n\n## 1) Enforce role and privilege boundaries\n\n- assign agent/group privileges minimally per support function\n- keep super-admin roles restricted and audited\n- review automation/workflow actions to avoid excessive data access\n\n## 2) Protect mailbox, API, and spam settings\n\n- store mailbox and API credentials in secure configuration management\n- configure spam settings and inbound validation to reduce abuse\n- rotate credentials for external services and app integrations\n\n## 3) Harden platform and data lifecycle\n\n- enforce HTTPS and secure session handling\n- keep Symfony/PHP dependencies patched on release cadence\n- encrypt backups containing tickets, users, and knowledge-base data
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