Faveo Helpdesk is PHP-based and internet-facing for ticket intake. Hardening should focus on version currency, role restrictions, and email channel security.\n\n## 1) Keep to supported security-patched versions\n\n- run only supported branches listed in Faveo security policy\n- prioritize monthly/high-priority security updates\n- remove unsupported plugin/custom code paths\n\n## 2) Restrict admin and agent access\n\n- enforce strong password policy and 2FA for agents/admins\n- use IP restrictions for admin/agent portals where possible\n- apply least privilege across owner/admin/agent/end-user roles\n\n## 3) Protect ticket/email data channels\n\n- enforce HTTPS and TLS for mail transport integrations\n- secure mailbox credentials and DKIM/DMARC settings for outbound mail\n- encrypt backups containing tickets, attachments, and customer metadata
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